The privacy of your data — and it is your data, not ours! — is a big deal to us. We’ll only ever access your account to help you with a problem or squash a software bug. We’ll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.
Identity & access
When you sign up for Namárië, we ask for your full name, title and (secondary) email address. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission, either.
When you write to Namárië with a question or to ask for help, we will keep that correspondence for future reference. When you browse our marketing pages, we will track that for statistical purposes (like conversion rates and to test new designs).
The only times we’ll ever share your info:
- To provide services you've requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person
Namárië won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from it, we’ll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database, where your messages and files are stored and the backups are also fully encrypted. Data isn’t encrypted while it's on your computer. Keep in mind that security protocols we’ve developed and using are as good as long as you using our services. You are obviously responsible for your own digital security. — you can read more about that on our security page.
When you are no longer with us or you cancel your account, we will ensure that nothing is stored on our servers after your subscription period has ended. This means that if you did not responded on our last Post Mortem message, but you have paid for another 5 months, your data will remain on our server until the end of that period. Anything you delete on your account while it's active will be purged within 30 days.
Changes & questions
Namárië may update this policy once in a while, but we’ll notify you about any significant changes by emailing it to you as the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information and all messages and files in your dashboard yourself or at any time by contacting firstname.lastname@example.org.